How NZ Post uses AI to support safety coaching
Video transcript

Video: https://www.youtube.com/watch?v=GmK6LDVKRiQ
Customer story: https://www.inviol.com/post/nz-post-ai-safety-coaching

Based on the video's English captions, edited for punctuation, paragraph breaks
and clear transcription errors. Timestamps refer to the original video. Filler
words and repeated words have been lightly edited; this is a readable transcript,
not a certified verbatim record. The video remains the source of the quotations.
Background music cues within speech are omitted for readability.

[00:01]
Deployment's easy. It's simple. It's cloud-based. It goes into a camera and
it comes on a screen.

[00:10]
What we found with inviol in New Zealand is actually an understanding of our
risks in our most busy places on our sites, which is our interchange areas,
and started to think about what we could do to enhance our safety profile
in those areas. The AI allows you to look at emergence of risks. Any
behaviours that you've seen in the last 24 hours that the AI has flagged
up is an opportunity to learn.

[00:32]
The biggest thing we see is that when there is positive interaction and
positive coaching, we see better outcomes in terms of a reduction in risk.

[00:40]
For instance, if we see later and later transport delivery times, but having
to turn that around to get it onto an aircraft, we may just see it as a late
arrival of vehicles in a table. But actually with the AI we're starting to
see it's creating time pressure on people: the activities of forklifts,
where drivers are going to the driver safe zone or where they're standing
by their trucks. That's the emergence of the risk, so it's proactive in
that sense.

[01:04]
The opportunity is to make sure that you've got high levels of engagement
with the teams. We do those daily stand-ups, the coaching sessions, and
that's the key for us, I think, going forward: how do we deploy it on scale
from a risk-based perspective to those sites that are going to benefit
from it most? And then how do we keep the rhythms alive that support the
outcomes?

[01:23]
We can deliver quickly. We can deliver within cost, but if we can't achieve
it safely, then that's the issue. This technology really gives us a window
into raising that conversation on a daily basis.